Refund policy

RiderHut Return & Refund Policy

At RiderHut, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy.

1. 30-Day Return Window
You have 30 calendar days from the date your package was delivered to request a return.

2. Return Conditions
To be eligible for a return:
• The item must be unused, uninstalled, and in the same condition that you received it.
• It must be in its original packaging with all included accessories and manuals.
• Proof of purchase (order number or email receipt) is required.

3. How to Initiate a Return
1. Email us at support@riderhut.shop with your order number, the item you wish to return, and the reason for the return.
2. Our support team will respond within 24 hours with return instructions and the authorized return address.
3. Pack the item securely and ship it to the address provided.

4. Return Shipping Fees
• Customer Remorse (Changed mind, wrong size/color ordered): The customer is responsible for the actual cost of return shipping.
• Defective, Damaged, or Incorrect Items: If an item arrives damaged or incorrect, contact us immediately. We will provide a free pre-paid return shipping label and issue a replacement or full refund.
• Restocking Fees: $0.00. We do not charge restocking fees.

5. Refund Processing
Once your returned item is received and inspected at our facility, we will notify you by email. If approved, your refund will be processed back to your original payment method within 3 to 5 business days. Please allow additional time for your credit card provider or bank to post the credit to your account.